WORKFLOWS
Turn repeatable work
into reliable processes.
Most practice work repeats: GST periods, annual accounts, payroll cycles, onboarding. Workflow templates give that work a defined shape, an owner at every stage and a visible state.
GST return — Harbourline Freight Ltd
Template: Two-monthly GST · Recurring
- 1
Client onboarded
Due 3 Mar
AMAna MercerIn progress - 2
Documents requested
Due 6 Mar
AMAna MercerNot started - 3
Review
Due 12 Mar
SRSione RukaNot started - 4
Approval
Due 16 Mar
TKTom KeeleyNot started - 5
Filing
Due 18 Mar
AMAna MercerNot started - 6
Complete
Due 18 Mar
Not started
Workflow demonstration showing 6 stages from onboarding to completion.
THE STORY
From onboarding to filing, one path
A workflow moves through stages your practice defines. Each stage carries an assignee, a due date and a status, so progress is a fact rather than an estimate.
- 01Client onboardedEngagement details and services recorded.
- 02Documents requestedNamed items requested from the client.
- 03ReviewPreparer completes the work and checks it.
- 04ApprovalA reviewer signs off before anything leaves.
- 05Filing & completeFiled, recorded and closed out.
CAPABILITIES
What you get in workflow management
Workflow templates
Define the stages of a job once and reuse them across clients and periods.
Tasks
Individual pieces of work with an owner, due date and current state.
Assignments
Allocate stages to the right person, and reassign when capacity changes.
Due dates
Stage-level dates that roll up to the obligation the work supports.
Approvals
A structured review step so nothing is filed without internal sign-off.
Recurring work
Two-monthly, monthly and annual cycles that reappear when they should.
WHY IT MATTERS
Consistency is what scales, not effort
Team visibility, not status meetings
Everyone can see which stage a job is at, who holds it and when it is due.
Approvals are part of the work
Sign-off is a stage in the workflow, so review is recorded rather than remembered.
New staff follow the same path
A template is the practice's method, written down and applied to every client.
Bottlenecks become obvious
When work stalls at one stage, it shows up in progress and in reporting.
CONNECTED CAPABILITIES
What workflows connect to
- ReportsMeasure throughput, cycle time and where work is queuing up.Explore
- ComplianceTie workflow stages back to the obligation they satisfy.Explore
- Document ManagementRequest, receive and file the documents each stage depends on.Explore
- Accounting practicesRecurring engagements run to a defined process across the practice.Explore
- Chartered accountantsPreparer and reviewer stages recorded on statutory work.Explore
- Compare plansWhich plan includes workflow templates and approvals.Explore
Controls around practice work
- Role-based access to jobs and client records
- Approval steps recorded against the work
- Activity history for completed stages
- Access revocation when staff change
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